as we are still a small team handling all parts of the business, we’ve put together this page that should answer any questions you may have about your shopping experience, please take a read

 FAQs

  • our aim is to launch 4 capsule collections each year, with the first two of 2023 already live - these are collections of outfits that we’ve designed around a theme or trend

    all the pieces within these collections are made-to-order with a 4 week delivery turnaround, so these aren’t readily available for a quick delivery like our ready-to-ship range - and because the collection pieces are made-to-order (most of which to your measurements), they are also non-returnable

  • so sadly - colours, necklines and blouse styles within our ranges cannot be changed

    BUT - our pieces can be ordered to your measurements, this is available at an additional cost of GBP £10 per item

    to order a made-to-measure outfit, you'll need to email us listing what item(s) you'd like made in your measurements, we'll then forward on our measurements template, which includes detailed instructions on how to provide the most accurate measurements for the best fit

  • in the interest of keeping our collections new and fresh, we don’t restock items that are sold out, but instead introduce newer pieces that are similar, so do check out all our collections pages for the latest designs

  • our collections are only available to order online, we do not have a showroom for these pieces

    our showroom, based in Harrow, is exclusively for Bespoke order bookings only

  • we have a whole page dedicated to all things bespoke, there is a contact form for you to fill out with some details, and we’ll reach out either via email or on WhatsApp, whichever is your preference

  • we use trackable delivery services for all our orders we dispatch - on your shipment notification email there is a tracking number, where you can find out where your order is, and the estimated delivery time. if you do not have a shipment notification email, we are still processing your order, this can take up to 3 weeks.

    a gentle reminder that it is an illegal offence to claim an item is missing when you have in fact received it

  • check out our returns hub for more information - but long story short, we do not accept returns on any of our items sold on this website

  • our rentals process is currently undergoing a refresh, we’re working with a few other UK players in the rental market, so watch this space!

IF YOU HAVE ANY FURTHER QUESTIONS

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